Frequently asked questions
How fast do you ship?
Items marked "In stock, ready to ship" leave our Laval store within 1 business day (orders before 2 pm Eastern ship the same day). Items marked "Ships from warehouse" reach you in 3 to 7 business days: we order from our Canadian distributor two to three times a week, receive, check and ship.
Is shipping free?
Yes in Canada on orders of $175 or more, with tracking. Below that, the cost is quoted live in the cart from your postal code, typically $7 to $15 for one booster box in Quebec or Ontario. US and international shipping is quoted live as well.
Do you ship to the United States and internationally?
Yes. Prices are in Canadian dollars; the checkout can show the amount in your currency. Import duties and taxes outside Canada are collected by the carrier or customs on delivery. One exception: sealed Magic: The Gathering released less than a year ago ships within Canada only, under Wizards of the Coast's authorized-retailer terms.
Are your products authentic and sealed?
Every sealed product comes from authorized distribution for Canada, with invoices kept for every case. Shrink-wrap and case seals are intact; we never open or reseal.
How do pre-orders work?
Pre-orders are paid in full at checkout and ship on the release date or the next business day after we receive the product. You can cancel for a full refund any time before shipping. If the publisher cuts our allocation, we fill in order of purchase and refund the missing units within 15 days.
What payment methods do you accept?
Credit and debit cards, Apple Pay, Google Pay and Link through Stripe. We never see your card number. Interac e-Transfer is available for in-store pickup on request.
Can I return a sealed product?
Within 14 days of delivery if it is still sealed and unopened, return shipping at your cost unless the error is ours. Once the shrink-wrap or case seal is broken the product cannot be returned. Damaged in transit: photograph it and write to us within 48 hours; we replace or refund without waiting for the carrier claim.
How are boxes packed?
In a corrugated box with padding, never a bare mailer, so box corners arrive intact. Cases stay case-sealed.
Can I pick up in store?
Yes, by appointment at 2064 route Transcanadienne, Dorval. Choose pickup at checkout and we email you when the order is ready.
How do I see my orders? Do I need an account?
No account, no password. Every confirmation email carries the direct link to its order (status, tracking, refunds). To see all your orders at once, go to the My orders page, enter the email you paid with, and we send you a link that stays valid for 15 minutes.
Do you buy cards and collections?
Yes: Magic, Pokémon, Lorcana, One Piece and Yu-Gi-Oh! singles, collections and sealed product. Search your cards or upload your app's export on the Sell page and we reply with a cash and a store-credit offer within 2 business days.